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OUR POLICIES
We believe in the best, so we produce the best.

RETURN POLICY

By making a purchase you are demonstrating a clear understanding that we are selling these products as containing CBD (cannabidiol) from hemp oil. These statements have not been evaluated by the FDA and are not intended to diagnose, treat or cure any disease, always check with your physician before starting a new dietary supplement program. We are committed to complete compliance with FDA regulations and as such, because these products have not been evaluated by the FDA, we make no claims as to any benefits for products containing CBD (cannabidiol). If you decide to purchase our products, you are purchasing these products with the understanding the present status of CBD (cannabidiol) products.

If there are any issues with the product you received please feel free to reach and email us at support@alterorganics.com

To return your product, no problem. Please make sure it’s an unopened product and is within 7 days of receiving it.

No Return form or authorization is needed and the customer is responsible for all return shipping costs. If you have any questions about whether your product is eligible for Returns, please feel free to email us at support@alterorganics.com
**We do not have a money back guarantee, as CBD does affect everyone differently. We are not able to accept back any product that has been opened or used

To return an item please follow these steps:

  •  Email us at support@alterorganics.com that you will be returning your UNOPENED product within the 7-day time limit and to request the Return Shipping Address. Include your order and product name and quantity.
  • Once you have shipped your product back to us – please also email the tracking number to support@alterorganics.com so we can keep an eye out for it.
  • Once we receive your package back at our facility and can confirm it’s condition, we will then issue a refund for the unopened product and email you a confirmation. Please allow 7-10 days for the refund to post to your statement.

*If you have any questions regarding our return policy please email support@alterorganics.com We only accept returns purchased from the alterogranics.com website.

 

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